Shipping & Delivery Policy
 

At SHELuxury BRENA, every piece is prepared with meticulous care to ensure a seamless delivery experience from our hands to yours. We invite you to review our fulfillment guidelines below.

Order Processing & Handcrafted Care

All orders are thoughtfully processed, inspected, and packed within one to two business days following purchase confirmation. Orders placed on Sundays or official public holidays are prepared on the subsequent business day. You will receive a direct notification via text or email the moment your creation is ready for dispatch or collection.

Central Nairobi CBD Pickup

For our local clientele seeking effortless collection, we provide a private pickup point situated in central Nairobi CBD. This service is provided free of charge. Once your order has been prepared, our team will share the collection details and operational hours, allowing you to retrieve your package at your convenience.

Nationwide Delivery Beyond Nairobi

We deliver across the country using trusted third-party courier services. Shipping fees for destinations outside Nairobi are calculated at checkout based on your delivery zone. Domestic transit typically takes two to three business days following dispatch, and a courier tracking receipt will be sent directly to your contact details so you can monitor your shipment.

Service Interruptions & Courier Transit

While we strive to ensure prompt arrival, SHELuxury BRENA is not liable for unexpected delivery delays caused by severe weather, regional transit disruptions, or courier operational holds once a package has been dispatched. Risk of loss and responsibility for transit transfer to the courier upon handover. Should your package suffer damage during transit, please notify our team within twenty-four hours of receipt with photo documentation so we may assist you.

International Delivery & Enquiries

We currently operate exclusively within Kenya. International shipping arrangements and bespoke logistics requests are handled on a case-by-case basis. For assistance with regional orders or specialized delivery arrangements, please reach out to our client care team via WhatsApp or email.