Privacy Policy

At SHELuxury BRENA, safeguarding your personal information and honoring your privacy is fundamental to the luxury experience we provide. This policy outlines how we collect, utilize, and protect your personal data when you interact with our boutique and services.

 

Collection of Information

 

We collect personal details that you voluntarily provide when placing an order, creating an account, or reaching out to our client care team. This information typically includes your name, contact phone number, email address, and delivery destination. Additionally, as you navigate our platform, certain non-personal data—such as device information, browsing patterns, and IP addresses—is automatically gathered through cookies to refine your browsing experience and enhance site functionality.

 

Purpose of Data Processing

 

Every detail gathered serves a distinct purpose in delivering an exceptional experience. We utilize your personal information strictly to process and fulfill your orders, send pickup or shipping notifications, coordinate logistics, process payments securely, and communicate essential updates regarding your purchases. With your explicit consent, we may also share exclusive updates on new collection launches and brand events.

 

Third-Party Disclosures

 

Your trust is paramount, and SHELuxury BRENA does not sell, rent, or trade your personal data to third parties for marketing purposes. We share your information exclusively with trusted operational partners strictly necessary to complete your requests—such as payment processing gateways, messaging platforms for collection notifications, and third-party courier services for nationwide delivery. All third-party partners are required to uphold strict confidentiality and security standards.

 

Data Retention & Security Safeguards

 

We implement refined technical and administrative security measures to protect your personal details against unauthorized access, alteration, disclosure, or destruction. Your data is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable legal and financial compliance standards.

 

Client Rights & Choices

 

In accordance with the Data Protection Act of Kenya, you hold full authority over your personal information. You retain the right to request access to the personal data we hold about you, request corrections to inaccurate details, or ask for the deletion of your personal information, subject to statutory record-keeping obligations. You may also opt out of promotional communications at any time.

 

Updates & Contact Enquiries

 

We reserve the right to refine this Privacy Policy periodically to reflect evolving legal standards or business practices. Any updates will take immediate effect upon publication to our platform. For any questions, requests, or privacy-related enquiries, please reach out directly to our client care team via email or WhatsApp.